Refund Policy

1. General Principle

Due to the nature of professional administrative support services, fees may become non-refundable once review, preparation, consultation, or work has commenced.

Our services are generally based on:

・Time spent,

・Professional review,

・Document analysis,

・Administrative preparation,

・Communication and coordination,

・Case-specific support.

Accordingly, refunds are not handled in the same manner as refunds for physical goods.

2. Non-Refundable Fees

Unless otherwise expressly agreed in writing, the following are generally non-refundable once paid:

・Initial consultation fees (where charged)

・Document review fees

・Eligibility assessment fees

・Case review / preliminary analysis fees

・Administrative consultation fees

・Retainers or deposits once work has commenced

・Fees for documents already drafted, reviewed, revised, or prepared

・Fees for communication, coordination, or follow-up already performed

3. Retainers / Deposits

Where an initial retainer or deposit is requested:

・The retainer secures our availability and allows us to begin review and preparation of your matter.

・Once we have started reviewing documents, providing advice, preparing materials, or otherwise commencing work, the retainer becomes non-refundable in whole or in part, depending on the work already performed.

If no work has commenced and the matter is cancelled promptly, a partial or full refund may be considered at our discretion, less any payment processing fees and administrative costs already incurred.

4. Third-Party Costs and Out-of-Pocket Expenses

The following are generally non-refundable, whether paid directly by the client or advanced by our office:

・Government filing fees

・Immigration application fees

・Notarization fees

・Apostille / legalization fees

・Translation fees

・Certified copy fees

・Postal / courier fees

・External professional fees

・Interpreter / translator fees

・Any other third-party disbursements

These costs are outside our direct control and are usually payable regardless of outcome.

5. No Guarantee of Approval or Outcome

Our services involve administrative support, document preparation, procedural guidance, and related assistance.

Payment does not guarantee:

・Acceptance of an application,

・Approval of a visa or status,

・Issuance of a certificate,

・A favorable administrative decision,

・A successful result in any matter.

No refund will be made solely because:

・An application is refused,

・Additional documents are requested,

・A government authority delays or rejects a filing,

・The client’s desired result is not achieved.

6. Client Delay, Non-Cooperation, or Incomplete Information

No refund will generally be provided where a matter cannot proceed or is delayed because:

・The client fails to provide required documents,

・The client provides inaccurate or incomplete information,

・The client does not respond in a timely manner,

・The client changes instructions after work has begun,

・The client abandons the matter,

・The client fails to complete required procedures with a government authority or third party.

7. Duplicate or Mistaken Payments

If a payment is made twice by mistake, or an obvious overpayment occurs, we will review the matter and, where appropriate, issue a refund for the duplicate or excess amount.

Any refund may be adjusted for:

・Non-recoverable payment processing fees,

・Currency conversion losses,

・Administrative handling costs, where applicable.

8. Payment Processing Fees and Currency Conversion

Where a refund is approved:

・Original payment processing fees charged by Stripe, card networks, banks, or other payment providers may not be recoverable.

・Currency conversion differences and exchange rate fluctuations may affect the refunded amount.

・The amount received by the client may therefore be less than the amount originally charged, depending on the payment provider and exchange rate at the time of refund.

9. Chargebacks and Payment Disputes

If a client initiates a chargeback or payment dispute through a card issuer or payment provider:

・We reserve the right to submit supporting records, invoices, engagement details, communications, and work logs in response.

・A chargeback does not automatically mean the client is entitled to a refund.

・If services were provided or work had commenced, we may dispute the chargeback and seek recovery of unpaid fees where appropriate.

Clients are encouraged to contact us directly first if there is any concern regarding a payment.

10. Cancellation Before Work Begins

If a client wishes to cancel before work begins:

・The client must notify us promptly in writing.

・If no review, preparation, consultation, or work has commenced, a partial or full refund may be considered at our discretion.

・Any approved refund may be reduced by:

・Payment processing fees,

・Administrative handling fees,

・Costs already incurred,

・Currency conversion losses.

11. How to Request a Refund Review

If you believe a refund review is appropriate, please contact us by email and include:

・Your full name

・Date of payment

・Amount paid

・Invoice or payment reference (if available)

・Reason for the request

We will review the request in good faith based on:

・The agreed scope of work

・Work already performed

・Communications exchanged

・Costs already incurred

・Applicable payment provider limitations

12. Policy Updates

We may update this Refund Policy from time to time.
The version in effect at the time of payment will generally apply to that payment, unless otherwise required by law.