Terms of Service

1. About Our Services

We provide administrative support services, document preparation assistance, procedural guidance, and related support for matters that may include, depending on the case:

• Immigration and visa-related documentation support

• Residence status / immigration administrative support

• Company formation and related administrative documentation support

• Preparation and review of applications and supporting documents

• International document coordination

• Family register / civil document support

• Other lawful administrative scrivener-related support services within the scope of our practice

Services are provided subject to case acceptance, scope confirmation, availability, and applicable law.

2. No Attorney-Client Relationship / No Legal Representation

Unless expressly stated otherwise, our services are administrative scrivener-related support services, not attorney representation.

Unless separately agreed in writing:

• We do not act as litigation counsel,

• We do not provide court representation,

• We do not guarantee legal representation before courts or tribunals,

• We do not guarantee representation beyond the agreed administrative scope.

If a matter requires licensed legal representation outside our scope, we may recommend that the client consult a qualified attorney or other appropriate professional.

3. Scope of Engagement

Our support is limited to the scope expressly agreed for each matter.

The scope may be defined through:

• A written quotation,

• An email confirmation,

• An invoice,

• A service description,

• A payment request,

• Or another written communication.

Any work outside the agreed scope may require:

• Additional review,

• Additional fees,

• A revised timeline,

• A separate engagement.
  
  

4. Case Acceptance

Submission of an inquiry or payment does not automatically mean that we have accepted the matter.

A matter is generally considered accepted only when:

• We confirm that we can handle the matter,

• The scope is identified,

• Fees are confirmed where applicable,

• Required information is provided,

• Payment is received where applicable.

We reserve the right to decline or discontinue a matter where appropriate, including where:

• The matter is outside our scope,

• Required information is incomplete,

• There is a conflict of interest,

• Instructions are unclear,

• The matter involves unreasonable risk,

• The client requests conduct that is unlawful or improper.

5. Fees and Payment

Fees may be charged as:

• Fixed fees,

• Consultation fees,

• Review fees,

• Retainers / deposits,

• Stage-based fees,

• Or customized fees depending on the matter.

Unless expressly stated otherwise:

• Government fees, filing fees, translation costs, notarization fees, courier fees, and other third-party costs are not included.

• Payment may be required before work begins.

• Work may be suspended until payment is confirmed.

Payment methods may include:

• Credit card via Stripe,

• Bank transfer,

• International transfer,

• Other methods by prior arrangement.

6. No Guarantee of Result

We do not guarantee:

• Approval of any application,

• Issuance of any visa, permit, certificate, or registration,

• Acceptance by any government office,

• A specific timeline,

• Any specific legal or administrative outcome.

Administrative decisions are made by the relevant authorities, not by our office.

7. Client Responsibilities

The client agrees to:

• Provide complete and accurate information,

• Provide documents in a timely manner,

• Inform us promptly of any changes,

• Review drafts when requested,

• Respond to requests for clarification,

• Follow instructions from relevant authorities where applicable,

• Cooperate in good faith throughout the matter.

We are not responsible for delays, rejections, or additional costs caused by incomplete, inaccurate, misleading, or late information provided by the client.

8. Communications

We may communicate with clients by:

• Email,

• Website forms,

• Messaging tools,

• Video calls,

• Or other agreed methods.

The client is responsible for:

• Providing a valid email address,

• Checking spam/junk folders,

• Ensuring messages from our office can be received.

We are not responsible for missed communications caused by incorrect contact details or client-side email filtering issues.

9. Timelines and Delays

Any timelines provided are estimates only, unless expressly guaranteed in writing.

Delays may occur due to:

• Government processing,

• Missing documents,

• Translation delays,

• Third-party scheduling,

• Public holidays,

• Cross-border document logistics,

• Client-side delays,

• Unforeseen administrative issues.

We are not liable for delays outside our reasonable control.

10. Third-Party Services

Some matters may involve third parties, such as:

• Translators,

• Notaries,

• Couriers,

• Foreign institutions,

• Government offices,

• External professionals.

Where third-party involvement is necessary:

• Additional fees may apply,

• Timelines may be affected,

• Third-party actions are outside our direct control.

We are not responsible for the acts, omissions, delays, or decisions of third parties, except to the extent required by law.

11. Intellectual Property and Work Product

Drafts, templates, process notes, checklists, and internal working materials prepared by our office remain our property unless otherwise agreed.

Documents specifically prepared for the client as part of the engagement may be used by the client for the relevant matter, subject to payment of applicable fees.

Clients may not reproduce, distribute, resell, or repurpose our materials for unrelated commercial use without prior written permission.

12. Refunds and Cancellations

Refunds and cancellations are governed by our Refund Policy.

By making payment, the client agrees that:

• Certain fees are non-refundable once work begins,

• Third-party costs are generally non-refundable,

• Approval or outcome is not guaranteed.

Please review our Refund Policy carefully before making payment.

13. Limitation of Liability

To the maximum extent permitted by applicable law:

• Our services are provided based on the information and documents supplied by the client.

• We are not liable for losses caused by inaccurate, incomplete, or delayed client information.

• We are not liable for decisions made by government authorities or third parties.

• We are not liable for indirect, incidental, consequential, punitive, or special damages.

• Our total liability, if any, shall generally not exceed the amount of fees actually paid to our office for the specific service in question, except where such limitation is prohibited by law.
  
  

14. Website Information

Information on this website is provided for general informational purposes only.

Website content:

• May not apply to every case,

• May change over time,

• Does not constitute individualized professional advice unless separately agreed.

Clients should contact us directly for case-specific review before relying on website content for important decisions.

15. Compliance and Lawful Use

Clients must not use our services for:

• Fraudulent purposes,

• Misrepresentation,

• Submission of false or misleading documents,

• Illegal immigration or administrative schemes,

• Any unlawful or improper activity.

We reserve the right to refuse or terminate service if such concerns arise.

16. Governing Law and Jurisdiction

Unless otherwise required by applicable mandatory law:

• These Terms shall be governed by the laws of Japan.

• Any disputes relating to these Terms or our services shall be subject to the jurisdiction of the appropriate court in Japan.

Where a matter involves another country, foreign law issues may require separate local legal advice.

17. Changes to These Terms

We may update these Terms from time to time.

The version in effect at the time of the relevant engagement or payment will generally apply, unless otherwise required by law.